watch your customers using your product

I love this video - watch with a big lesson in it. 

You may find this video beneficial to you and your small business today.

I have watched this funny video probably 5 times already and have really enjoyed the big lesson that comes with it when I think about basic, common sense process and tools like this that nearly every one else in business ignores.

Yes, you can conduct a survey. Yes, you can look at your statistics. And yes you can read your customers’ comments all you like.
But nothing beats watching your prospects and customers read your ads, watch your videos, and try to use your products and services, including your web site.

As obvious and common sense as this is, I doubt 1 out of 100 companies does this – and the spread is probably quite a bit higher.

I do encourage you to do it.  It’s cheap and it’s easy and the information you will get is absolutely priceless…

When you have one done up - please share it with me. I would love to hear from you and watch the video too.

What tools and processes do you use to get feedback from your customers about your products and service?