I have a passion for good communication skills when it comes to running my own business. And I wish to keep on emphasising it on my writings and talks to help business owners (and our readers) improve and grow their business.
Effective communication skills are essential when running your own business. You'll have to be able to deal with all manner of people in different situations - an angry customer one minute, an employee who needs motivation the next, then possibly you might need to get tough with a supplier who has let you down.
Communication is not just about talking - you've also got to be a good listener. And sometimes you won't like what you hear, but criticism goes with the turf. Some of it will be justified, some perhaps not, but you can't take things personally. Starting or running a business involves a steep learning curve and you must accept that you don't know everything. Ask for advice from the right people when you need it and act on it. Feel free to contact me if you need help. I would love to hear from you.