Service Team Leader

Job brief
Our client is a leading automotive distributor in the Kingdom of Tonga, South Pacific is looking for a local qualified and experienced Service Team Leader to lead and oversee the work and the technicians in the service department of the business in Tonga.

Responsibilities include but not limited to​

• Do the job right the first time by carrying out periodic maintenance service and general repairs with minimal to zero comebacks (Fix it right is followed).
• Assist Technicians with diagnosis of difficult repairs and maintain zero comebacks by conducting final quality inspections and instructing technicians on self check procedures during job process.
• Allocate work to the technicians to ensure they are productive and working effectively.

Major accountabilities of this position will be assessed on these areas of finance, business processes, learning and growth, health and safety and customer service.

Requirements

• A driven self-starter that works as part of the team;
• Punctual with attendance;
• Able to understand and carry out directions as instructed;
• Experience with necessary aspects of vehicle mechanisms and systems: (i.e. engine, drive train and chassis); 
• Commitment to Customer Care and Retention;
• Qualified Automotive Technician or relative automotive certificate from a recognized training institute;
• Minimum of 5 years practical experience; Computer literacy with MS office suite and ERA automotive system;
• Work is performed in a workshop environment;
• Some travel is required on occasions to Fiji or Australia for technical training, as and when selected for training by Management. 
• Must have a recent health, police and work reference checks available on request.

Benefits
A competitive salary package commensurate to experience and skills.