Service Advisor

Job brief
Our client is a leading automotive distributor in the Kingdom of Tonga, South Pacific is looking for a local Service Advisor to fill this important position in their Service Administration Department in Tonga.

Responsibilities include but not limited to​
The Service Advisor will be responsible for the Service Department providing optimal daily customer service and care through clear identification of customer’s needs and accurate repair order preparation for the workshop. 

Major accountabilities of this position will be assessed on these areas of finance, business processes, learning and growth, health and safety and customer service. Work is performed in an office and workshop environment.  

Requirements

• Good Customer Service and communication skills;
• Can do attitude to selling goods and services;
• Possess effective organizational and telephone skills;
• Good quality analytical and negotiation skills;
• A driven self-starter that works as part of the team;
• Able to understand and carry out directions as instructed; and
• Commitment to Customer Care and Retention.
• Strong customer care skills and Trade Certificate in automotive engineering  would be an added advantage.
• Minimum of 5 years practical Customer service experience;
• Computer literacy with MS office suite skills and ERA automotive system.

Benefits
A competitive salary package commensurate to experience and skills.