Job brief
Our client is a leading automotive distributor in the Kingdom of Tonga, South Pacific is looking for a local Service Advisor to fill this important position in their Service Administration Department in Tonga.

Responsibilities include but not limited to​
The Service Advisor will be responsible for the Service Department providing optimal daily customer service and care through clear identification of customer’s needs and accurate repair order preparation for the workshop. 

Major accountabilities of this position will be assessed on these areas of finance, business processes, learning and growth, health and safety and customer service. Work is performed in an office and workshop environment.  

Requirements

• Good Customer Service and communication skills;
• Can do attitude to selling goods and services;
• Possess effective organizational and telephone skills;
• Good quality analytical and negotiation skills;
• A driven self-starter that works as part of the team;
• Able to understand and carry out directions as instructed; and
• Commitment to Customer Care and Retention.
• Strong customer care skills and Trade Certificate in automotive engineering  would be an added advantage.
• Minimum of 5 years practical Customer service experience;
• Computer literacy with MS office suite skills and ERA automotive system.

Benefits
A competitive salary package commensurate to experience and skills.

Job brief
Our client is a leading automotive distributor in the Kingdom of Tonga, South Pacific is looking for a local qualified and experienced Service Team Leader to lead and oversee the work and the technicians in the service department of the business in Tonga.

Responsibilities include but not limited to​

• Do the job right the first time by carrying out periodic maintenance service and general repairs with minimal to zero comebacks (Fix it right is followed).
• Assist Technicians with diagnosis of difficult repairs and maintain zero comebacks by conducting final quality inspections and instructing technicians on self check procedures during job process.
• Allocate work to the technicians to ensure they are productive and working effectively.

Major accountabilities of this position will be assessed on these areas of finance, business processes, learning and growth, health and safety and customer service.

Requirements

• A driven self-starter that works as part of the team;
• Punctual with attendance;
• Able to understand and carry out directions as instructed;
• Experience with necessary aspects of vehicle mechanisms and systems: (i.e. engine, drive train and chassis); 
• Commitment to Customer Care and Retention;
• Qualified Automotive Technician or relative automotive certificate from a recognized training institute;
• Minimum of 5 years practical experience; Computer literacy with MS office suite and ERA automotive system;
• Work is performed in a workshop environment;
• Some travel is required on occasions to Fiji or Australia for technical training, as and when selected for training by Management. 
• Must have a recent health, police and work reference checks available on request.

Benefits
A competitive salary package commensurate to experience and skills.

Job brief
Our client is looking for a Recruitment Manager to design and oversee the company’s hiring.

A recruitment manager will work closely with the recruiters to manage sourcing, interviewing and employment processes. To be successful in this role, the recruitment manager should have a HR academic background and experience screening and evaluating candidates. The candidate should also be knowledgeable about labour legislation. The ideal candidate is a team leader who is able to make effective decisions quickly.

Ultimately, the recruiting manager will manage the recruitment to ensure you hire qualified employees to meet the company’s current and future needs.

Responsibilities include but not limited to

• Update current and design new recruiting procedures (e.g. job application and on-boarding processes)
• Supervise the recruiting team and report on its performance
• Keep track of recruiting metrics (e.g. time-to-hire and cost-per-hire)
• Implement new sourcing methods (e.g. social recruiting and Boolean searches)
• Review recruitment software and suggest the best option for company needs
• Research and choose job advertising options
• Advise the recruiters on interviewing techniques
• Recommend ways to improve our employer brand
• Coordinate with department managers to forecast future hiring needs
• Stay up-to-date on labour legislation and inform recruiters and managers about changes in regulations
• Participate in job fairs and career events
• Build the company’s professional network through relationships with HR professionals, colleges and other partners

Requirements

• Proven work experience as a Recruiting Manager, Recruitment Consultant or Recruiting Coordinator
• Knowledge of the industries and business sectors in general; government, public and private and csos/ngos. 
• Hands-on experience with Applicant Tracking Systems and HR databases
• Knowledge of labour legislation
• Experience with (phone and in-person) interviews, candidate screening and evaluation
• Familiarity with social media and other professional networks (like LinkedIn, etc)
• Excellent verbal and written communication and team management skills
• Strong decision-making skills
• BSc in Human Resources Management or Organisational Psychology

Benefits
A competitive salary package commensurate to experience and skills.

​Job brief
Our client is a leading automotive distributor in the Kingdom of Tonga, South Pacific is looking for an experienced Service Station Manager to lead and oversee the work of employees in the service station business in Tonga. You will be responsible for ensuring the efficiency of business operations as well as setting strategic goals for the future development and expansion of the service station business.

The ideal candidate will be well-versed in all matters business. You will be a competent leader able to provide guidance that enhances performance in a manner which incorporates the company’s vision and culture.

The goal will be to ensure the profitability of the service station’s activities to drive sustainable development and long-term success.

Responsibilities include but not limited to

• Develop goals and objectives that tend to growth and prosperity
• Design and implement business plans and strategies to promote the attainment of goals
• Ensure that the service station has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.)
• Organise and coordinate operations in ways that ensure maximum productivity
• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness
• Maintain relationships with partners/vendors/suppliers
• Gather, analyse and interpret external and internal data and write reports
• Assess the overall service station business performance against objectives
• Represent the company in events, conferences etc.
• Ensure adherence to legal rules and guidelines

Requirements

• Proven experience as service station manager, business manager or relevant role in an automotive industry
• Excellent organisational and leadership skills
• Outstanding communication and interpersonal abilities
• Thorough understanding of diverse business processes and strategy development
• Excellent knowledge of MS Office, databases, information systems and ERA automotive system
• Good understanding of research methods and data analysis techniques
• BSc/BA in Business Management or relevant field; MSc/MA will be a plus

Benefits
A competitive salary package commensurate to experience and skills.
Overseas travels may be required to attend business meetings.

Job brief
Our client is a leading company in the agricultural industry in the Kingdom of Tonga, South Pacific is looking for a Head of Finance to manage the Finance Department on a daily basis ensuring  all processes, documentation, records and accounts are prepared in accordance with international Accounting Standards and Laws of Tonga.

To be successful in this role, you should have experience crafting financial strategies and managing accounting teams across multiple projects.

Ultimately, you will maintain our client's company financial health and increase profitability in the long run.

Responsibilities include but not limited to

• Forecast monthly, quarterly and annual results
• Approve or reject budgets
• Conduct risk management
• Evaluate and decide on investments
• Supervise a team of Accounts Officers
• Allocate resources and manage cash flows
• Conduct profit and cost analyses
• Develop secure procedures to maintain confidential information
• Ensure all accounting activities and internal audits comply with financial regulations
• Consult the Company Director about funding options
• Recommend cost-reducing solutions

Requirements

• Proven work experience as a Head of Finance, Director of Finance, Finance Manager or similar role
• In-depth understanding of cash flow management, bank reconciliation and bookkeeping
• Hands-on experience with budgeting and risk management
• Excellent knowledge of data analysis and forecasting models
• Proficiency in accounting software
• Solid analytical and decision-making skills
• Leadership abilities
• University Degree in Accounting, Finance or relevant field
• MSc/MBA or relevant certification (e.g. CA/CFA/CPA) is a plus

Benefits
A competitive salary package commensurate to experience and skills.